Personal Information Protection jomcuci

Introduction and Scope of This Policy

This Privacy Policy is an official document that explains how jomcuci ("we", "platform") collects, stores, uses and protects the personal information you ("user", "player") provide when registering an account, using our services or interacting with this website.

By registering an account or using any part of jomcuci's services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact customer support to close your account.

This policy applies to all players using jomcuci from anywhere in Malaysia, including those who access the platform via mobile devices, personal computers or any other internet-enabled device.

Information We Collect

To provide a quality, secure service that meets licensing requirements, jomcuci collects various categories of information from users of this platform.

A. Account Registration Information

• Full name as stated on your identity card (MyKad)
• Identity card number or passport number (for foreign nationals)
• Date of birth for age verification purposes
• An active email address
• Mobile phone number
• Your preferred username and password

B. Financial and Transaction Information

• e-wallet account details (Touch 'n Go eWallet, Boost) for deposits and withdrawals
• Online banking account information for transactions via FPX
• DuitNow details for fund transfers
• Digital wallet address for cryptocurrency transactions (USDT, BTC, ETH)
• Deposit history, withdrawals and account balance

C. Technical and Usage Information

• Your device's IP address when accessing the platform
• Your device's browser type and operating system
• Pages visited and duration of gaming sessions
• Cookie data and session identifiers for login management

Purpose of Information Use

Every piece of information we collect has a clear purpose and is used only for platform operational needs and compliance with licensing legal requirements.

• Identity Verification: Personal information is used to verify your identity during registration and the Know Your Customer (KYC) process to comply with international licensing requirements related to anti-money laundering.
• Transaction Processing: Your financial data is used solely to process deposits and fund withdrawals. The minimum withdrawal is RM50 and is processed within 15 minutes to 2 hours.
• Account Security: Technical information helps us detect suspicious activity, unauthorised login attempts and any security threats to your account.
• Service Communication: Email and mobile phone number are used to send important notifications regarding your account, transactions and platform updates.
• Platform Improvement: Anonymised usage data helps us understand usage patterns and improve the overall user experience.
• Legal Compliance: Certain information is retained to fulfil legal obligations and reporting requirements to the relevant licensing authority.

Sharing Information with Third Parties

jomcuci prioritises the confidentiality of player information. We do not sell, rent or disclose your personal information to third parties except in the circumstances stated below:

Payment Service Providers: To process deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency transactions, the minimum transaction information required will be shared with the relevant payment service provider. These providers are subject to strict confidentiality obligations.

Licensing Bodies and Authorities: jomcuci operates under international licensing and may be required to disclose certain information to regulatory bodies or law enforcement agencies when required by a court order or valid legal requirement.

Platform Technology Providers: Game software and technical infrastructure providers may have limited access to technical data that does not contain personally identifiable information, solely for technical operational purposes.

Use of Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit the jomcuci website. We use several categories of cookies to ensure the platform functions properly and to provide you with a better experience.

Essential Cookies: These cookies are required for core platform functions such as maintaining your login session, remembering language preferences and ensuring account security. The platform cannot function properly without this type of cookie.

Performance Cookies: These cookies collect information about how you use our platform, such as the most frequently visited pages. This data is used in anonymised form to help us improve our services.

Functional Cookies: These cookies allow the platform to remember your preferences such as your saved username, display settings and game preferences.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality.

Your Rights as a Player

As a jomcuci player, you have certain rights regarding your personal information that we handle. These rights are as follows:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or incomplete, you have the right to request a correction through the account portal or customer support.
• Right of Erasure: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law and licensing requirements.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we limit how we use your data.
• Right to Object: You have the right to object to the processing of your data for marketing communication purposes.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request promptly and provide a response within a reasonable timeframe.

Data Retention Period

jomcuci retains your personal information for as long as your account is active or as long as it is needed to provide services to you. The following are the general principles governing our data retention periods:

Active account information is kept for the duration of your use of the platform. Financial transaction records are kept for the period required by applicable licensing requirements and anti-money laundering regulations.

When your account is closed at your own request, we will delete or de-identify your personally identifiable information within a reasonable period, except for data that must be retained to fulfil legal obligations.

Technical data and system logs are kept for a shorter period for the purposes of security monitoring and technical troubleshooting.

Data Security Measures

The security of your data is jomcuci's top priority. We implement multiple layers of technical and procedural security to protect your personal information from unauthorised access, loss, misuse or disclosure.

• Data encryption in transit using 256-bit TLS/SSL protocol
• Password storage using secure hashing methods
• Two-factor authentication (2FA) system for account access
• Continuous security monitoring and real-time threat detection
• Strict internal access controls — only staff with specific authorisation may access player data
• Regular security audits by the technical team

Changes to the Privacy Policy

jomcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to you via a notification on the platform or by email to the address registered on your account.

The latest version of this Privacy Policy is always available on this page with the effective date clearly stated. Continued use of the jomcuci platform after any changes are published is considered your acceptance of the updated version of the policy.

We encourage you to check this page periodically to stay informed about how we handle your personal information.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:

• Live Chat: Available 24/7 directly through the jomcuci platform in Malay and English
• Support Email: [email protected]

Our customer support team is ready to assist you at any time. We are committed to handling every privacy-related enquiry seriously and transparently.